0300 790 6802
Looking to contact the DVLA?
Any driving, or driving related issues can have a great effect on everyday life, so call the number provided and we can connect you straight to the DVLA’s head office. The DVLA can solve your road tax, driver’s license and personalised plate issues. Contact the DVLA is not associated with the DVLA. But, we will pass you to the right people when you call. Also, you can find relevant, accurate and helpful information on this website. We are happy to deal with any DVLA related call (big or small)!
Don’t know the DVLA? You do now.
Before you’ve taken your first driving lesson you will have been in touch with the DVLA. Here is everything you need to know if you are unsure. First things first, The DVLA (Driving Vehicle Licensing Authority) are an executive agency of the Department for Transport and are now one of the largest employers in South Wales, with over 5000 employees. The DVLA head office is in Swansea. Its main responsibility is to keep a record of all drivers and vehicles in Britain, with figures currently standing at over 47 million drivers and an additional 39 million licensed vehicles. Drivers and vehicles are identifiable by their unique registration number.
The DVLA is responsible for dealing with legalities such as; driving licences, road tax and provisional licences for beginner drivers. Although popular opinion may believe it, the DVLA does not have any actual involvement in the endorsing of penalty points, and this is something that is dealt with by the Magistrates Court. Should you receive any penalty points they will, however, be put onto your record which is held by the DVLA.
Accessible by several agencies, the DVLA database holds details of all road users. Users who need to pay the London congestion chargers, speeders are also found and brought to justice using the data.
The history of the DVLA
Once called the Driving and Vehicle Licensing Centre, believe it or not, the DVLA was created less than 50 years ago, in 1965. At the time, the number of cars on the road was less than 10 million cars on the road. Now that has expanded rapidly, the DVLA has the huge job of making sure every single vehicle owner is licensed. This responsibility once fell to the local authorities, and with so many different offices, the DVLA was created in an attempt to streamline the process, effectively keeping all records in the one place, making it quicker and more cost effective.
What once was 180 different offices for vehicle registration, became just one by 2014. The concept of having a unique registration number for every vehicle is also an old one. Way back in 1903 saw the introduction of the Motor Car act which set a speed limit of 20mph and also required the registration of every car on the road. With the growing population of cars came the need for a driving licence and for each car to be identified uniquely.
How it all works
The DVLA’s main purpose is to ensure that every person that owns a vehicle owns it legally, with their primary aim being to facilitate road safety. You can ring the DVLA if you are unsure of any documentation you may need when registering your car. The DVLA has a Northern Ireland counterpart, the DVA, which hold similar responsibilities and priorities to the UK.
Some of the key responsibilities of the DVLA:
- Issuing Driving Licences
- Recording the medical conditions of drivers
- Keeping note of any disqualifications
- Helping the police and intelligence authorities to deal with road crime.
- Creating and selling personalised registrations
- Issuing warnings and taking action against those evading vehicle tax.
- Issuing vehicle registrations
The DVLA has new priorities every year, some of their main ones for 2016/17 include:
- Improving digital services – the DVLA is becoming more and more digital and hopes to build more cost-effective channels.
- The DVLA won awards for customer service. They will continue this effort.
- Improving customer service by simplifying some complicated policies.
What the DVLA Deals With
Medical conditions can affect your driving and so as a result you must notify the DVLA if you have a medical condition at the time of applying for your licence, or if you develop one or one has gotten worse since you have had your licence. Medical conditions that affect driving can include epilepsy, strokes and visual impairments. If you must stop driving because of medical reasons you must surrender your licence to the DVLA to prevent a danger to yourself and others
The DVLA will contact you in instances such as an expired road tax, usually by letter. Since 2004, the Electronic Vehicle Licensing has been in place, which means you can pay Vehicle Excise Duty (Road Tax) over the phone. It is important to call to keep your tax up to date. Failure in doing so will therefore resort in fines. A vehicle that’s roadworthy but not driven is liable for taxation. Use a SORN (Statutory Off Road Notification) for this. If you need to pay a SORN or renew your vehicles tax, you will need to contact the DVLA.
Blue badges are available to disabled drivers by the DVLA. In order to park in conveniently placed spaces marked for disabled drivers in most car parks, you will need to display your blue badge. You can find out more about the blue badge scheme information from your local council.
In order to drive, you must pass a test and obtain a licence by the DVLA. Whilst you are learning to drive the DVLA will issue you with a provisional licence, replaced with a full UK driving licence when your test has finished. You are now eligible to drive independently. It is against the law to drive without a licence. If you have lost your licence you must contact the DVLA immediately for a replacement. If you receive a replacement and find your old one, you must send that straight back to the DVLA. To apply for a provisional driving licence you can visit the DVLA website where you will have to fill in details on a form as well as sending a passport photo, you must be a UK resident, Northern Ireland residents have a different process.
The cost of buying a provisional licence is currently £34, which you will need to be able to pay for with a debit, credit or Mastercard. Once on the website enter your additional information such as a National Insurance number, have a valid UK passport and be able to provide addresses of where you’ve lived over the last three years. Replacing a damaged, lost or stolen licence costs £20.
All driving tests booked via the DVLA website will present slots to choose from. If you need to cancel or rearrange, call the DVLA contact number above.
Why would I contact the DVLA?
Common reason to call the DVLA contact number are; lost or misplaced license, tax renewal and personalised plates. Vehicle tax can sometimes be quite confusing and if you need to register for a Statutory Off Road Notification you can call the DVLA for more information about this. For example, you may buy a vehicle quickly without a log book which means you won’t be able to tax it. In short, you will need to use a v62 application and use it to apply for a V5C logbook. Having a log book is important and it’s worth your effort and time. By securing a V5C logbook you can prevent purchasing a stolen vehicle. If you decide to sell your vehicle you must notify HMRC and ensure your V5C logbook is with the car.
DVLA Opening Hours
Opening times may vary on public and religious holidays but the general opening times of the DVLA are:
Saturday: 8am – 2pm
Finally, please make sure you ring the DVLA within these times.